Shipping policy

SHIPPING

When:

Shipping of live plants currently occurs on Mondays only.  Orders received after Saturday 9am (Pacific) will be sent the following Monday (9 days later). Right now, we are shipping every other week. It is subject to change.

How:

Shipping will be via United States Postal Service Priority Shipping, or UPS 3-day within the United States and its outlying territories ONLY.  We do not ship internationally.

Unless specifically indicated in a listing, ALL of our plants are shipped bare-root, minimal soil and without their original nursery pot.  This is done both to protect the plant and to reduce shipping expense. Upon receiving your plants, make sure to remove them from their packaging immediately, repot using dry soil, and provide ample sunlight.  Those that are sent in nursery liners can be planted directly in the ground with their liner as they are biodegradable. Water as needed, making sure to water again only when the soil is completely dry.  Succulents are very hardy and will rebound easily with proper care. The landscape plants may require a bit more time and care to recover from shipping. We are available to answer any questions or concerns you may have.

Order Processing:

Please allow 7 days for your order to be processed as it takes a fair amount of time to de-pot, dry, wrap, and box the plants.   Additional processing time may be required during Sale or Promotional periods due to above average order volume.  You will be notified if there are any unforeseen issues or delays. We thank you for your patience as we are always working as quickly as possible to pack and ship your orders! We pack our products by hand and take great care to ensure that they arrive at their final destination safely.

Incomplete Addresses and Undeliverable Packages:

Elektro’s Plants is not responsible for packages that are returned to our facility by USPS due to incomplete or incorrect address.  Please double check the shipping address provided during the checkout process to ensure that your package arrives at its intended destination safely. 

To have your package resent, Elektro’s Plants will charge for the replacement of damaged plants and a new shipping fee.  There are no refunds or store credit for plants that are damaged in transit due to USPS "Return to Sender" actions.  Packages will only be resent once the original package has been returned to Elektro’s Plants.

Use of Freight Forwarders:

Using freight forwarders to circumvent United States regulations regarding the export of plant matter is strictly prohibited.  Elektro’s Plants ships within the U.S. and its outlying territories ONLY.  Elektro’s Plants is not responsible for any losses suffered as a result of this illegal behavior.