Refund policy

RETURNS

We do not offer returns on live plants, but we will do everything we can to ensure your satisfaction.  Please contact us with any questions, comments, or concerns by chatting with us on the website or sending an email to elektrosplants@gmail.com.  

Non-perishable products such as soil amendments may be returned unused, unopened, and undamaged up to 30-days from the receipt of goods.  Customers are responsible for the return postage cost. Products returned damaged will not be granted a refund.  We advise that you use USPS Priority Mail which includes damage insurance up to $50.

Cancellations:

ALL ORDERS ARE FINAL AND CANNOT BE CANCELLED.  This policy is a result of the multi-day process required to prepare the plants for shipment, which includes de-potting, drying, wrapping, and boxing.  That being said, if you make a request to cancel, and your order has not yet begun the fulfillment process, we will be more than happy to cancel, but this is done at our sole discretion and will be handled on a case by case basis.  Please know that we are not in the business of sending plants to customers who do not want them, and will be completely honest with you regarding your order's status.  If the plants have been removed from the greenhouse and entered this process, the order will be shipped; if they have not started this process, we will cancel your order.

Damaged or Missing Goods:

We only ship plants that are disease free and of good quality.  That being said, we cannot control what happens to your order during transit.

If plants arrive damaged due to transit, we will issue a store credit.  Refunds are not available on live plants.  In order for this to happen, you must contact us within 48 hours of receipt of your order by sending an email to elektrosplants@gmail.com.  Please provide your order number and photos of the damage, both to the packaging and the plants, along with a photo of the packing slip.  Do not dispose of the plants or packaging as the carrier may request their return.   

**If you feel that a particular item is missing from your order, we will require photos of the plants that were received, along with a photo of the packing slip.  Without these two items, we will not be able to address 'missing item' claims.**